Outsourcing Networks is an offshore virtual assistance service provider that focuses in providing world class complete asset recovery solutions to US and CANADIAN businesses who are in unclaimed asset recovery business whether it is related to real estate foreclosures or life insurance inheritance.
Outsourcing Networks was established in 2013, its main focus is to provide assistance to small and mid sized businesses who are in real estate billion dollar industry.
Our mission is to continue to provide our clients with world-class outsourcing services to ASSET RECOVERY businesses all across US and Canada to substantially reduce their costs, increase their revenues and savings, and optimize their work flow to make them more competitive in their niches. We will maintain our position as one of the leading business process outsourcing (BPO) providers by hiring only the most highly skilled people and using the most cutting-edge tools and equipment to serve diverse industries. We will not back away from any outsourcing challenge and continuously find cost-effective and practical ways to increase the bottom lines of our clients. Through our customizable and scalable BPO solutions, we will grow with our clients to be the most formidable forces in the global economy.
What is skip tracing and what role does it play in asset recovery business?
Skip tracing is an industry term used to describe the process of locating individuals those can’t be found at their place of residence or usual hangouts, effective skip tracing can turn out to be a game changer in any required industry.
“Skip” refers to the person being searched for (derived from the term “to skip town”) and “tracing” meaning the act of locating the skip, so in other words skip tracing is a service that involves collecting as much information as possible about people who are missing, and then analyzing and verifying the information in order to locate them, individuals who perform this service are often called skip tracers or researchers..
Individuals who perform this service are often called skip tracers or researchers.
Helpdesk of experienced support team and established process.
Outsourcing Networks assures the protection of confidential information through the design and operation of its systems and communications links. Constant review and monitoring of resources.
At Outsourcing Networks We believe in quality, dedication, fairness and diligence at all levels
Built in report system to monitor the collector’s progress.
Monitoring of all equipment and equipment failure.
We do understand the seriousness and need of ensuring the security, privacy and confidentiality of their client’s information, and thus they are committed to the security of client’s data. The Client’s data and information is protected by firewalls which control network connectivity and are sophisticated enough to ensure the integrity of the system. The connectivity process does not expose the client’s data at a greater degree of risk as compared to when client’s American based staff accesses the system.
Cameras on each floor including server room
Recording on hard disk
Remote viewing possible
Round the clock security guards
Firewall
Firewall Security for Network Infrastructure
WiFi Protected Access (WPA)
Physical Security
Paper Free Network
Clients to have their own local area network secured by either separate physical network or through separate V-Lan to ensure complete data security.
Antivirus protection at each virus entry-point.
Updating program and virus pattern files to protect from virus.
Disable floppy drives access on all workstations
Check and clean all floppies before using.
Perform virus-cleaning exercise on a regular basis.
Back-up and offsite storage.
IOS assures the protection of confidential information through the design and operation of its systems and communications links.
Outsourcing Networks Server is a bundled high End server with the relevant software to run a call center. This server will house Asterisk, the open source PBX integrated with Predictive Dialer, the open source call center. IOS will configure every seat of the call center. All the software running in this are web based and can be accessed remotely. Therefore, agents can log on to the server remotely from any site via VPN.
Contact Center solves today’s call center puzzle which is integrated platform with a wide array of call handling and contact management solutions. It offers all the tools and combines the power of telecommunications with corporate database systems to deliver powerful call control capabilities to enterprises, whether they are customer support call centers, a 24-hour Help Line, help desks within a corporation, or businesses seeking to differentiate through enhanced customer service.
Contact Center Server is a distributed, client-server call handling solution for call centers conducting outbound calling through live agents. The solution provides a high degree of flexibility, control and manageability to the call center manager and it makes the job of the outbound agent easier and simpler, making the agent more efficient and productive. It gives the agents a powerful way of processing outbound call jobs with complete monitoring, recording and documentation.
a. Easy-to-manage and monitor Outbound dialing system
b. Supports multiple types of Outbound calls
c. Agents can be assigned into Groups
d. Automatically selects the next Outbound call from the dial queue
e. Server automatically dials the number and connects the person.
A powerful solution to manage customer contacts, complaints and reported incidents. Multi-stage issue tracking and management, i.e. front desk, back office, quality assurance function, Email integration Complete MIS reports showing status at each stage, pending/ complete issues, performance at each stage, aging Integrates with all industry standard .
Voice mail is an organized system of managing incoming messages for individuals or entire departments. It speeds up the slow process of retrieving messages from a receptionist. Today, technology has advanced to ensure you receive your voice mail notifications quickly and can retrieve them easily. Apps Communications provides voice mail systems that efficiently balance the communication requirements between your employees and customers. The voice mail system offers a number of ways to not only leave a message, but also retrieve your messages. .
Conferencing is a way to conduct business discussions between three or more callers over the telephone. Each caller dials the given telephone number at the agreed time from anywhere in the world to reach the ‘'conference room’'. Tele-Conferencing offers many benefits including faster access, more focused meetings that can be instantly arranged, and reduction in costs associated with inviting staff from other locations to attend meetings. It also helps a business in frequently conducting group communication with partners, principals and investors, whenever required.
Call transferring option that allows the caller to be redirected from one place to another. Those misrouted phone calls no longer have to be passed around to receptionists, or asked to call back to the correct number.Your callers can now be transferred to the appropriate employee without delays or aggravation to your client. Call transferring plays an important role within the workplace. Many times calls have to be transferred within the work environment itself. It’s not always a matter of someone not being present at his or her desk.
They may be dealing with a pressing matter on the phone, when an important client calls the office. Rather than putting them into a voicemail, their assistant has the option of using the call transferring feature to direct them to another person anywhere.
The demand for call recording has increased dramatically in recent years, as businesses face the competitive challenge of improving customer service, optimizing the workforce, improving business processes, and complying with new legal requirements.
Because it is software based, VoIP recording can be less expensive than digital recording solutions, since it requires no phone line taps or third-party telephony cards and fewer servers. No complex installation is necessary as recording requires only a server to run the software and a data switch for port mirroring (a method of monitoring network traffic).
Outbound calling refers to phone calls made by a company to a specified list of contacts. The outbound dialing solution gives contact center managers the tools to proactively contact customers in order to improve customer satisfaction. The solution allows seamless delivery of automatically dialed calls to any person to maximize resources and productivity.
With the outbound dialing solution, contact center managers just need to select specific criteria such as name, area code, profile, and past purchases; calling lists are generated from the organization’s customer database. The solution allows for the simultaneous execution of multiple locations and the creation of multiple calling lists for the same location as desired. The solution is tightly integrated to the overall contact center infrastructure solution; therefore, calling lists and outbound campaigns are dynamically updated, as is the centralized contact center database.
You can't assume that callers will know which extension to enter to reach the right agent. Contact Center removes the guesswork from inbound calling with comprehensive call routing capabilities. Its interactive voice response (IVR) collects caller information, such as account number or department requested, and quickly identifies the nature of each incoming call. Meanwhile, the automatic call distribution (ACD) feature automatically routes the call to the appropriate agent based on the caller's needs. With a touch-tone telephone, callers can intuitively navigate to the person most capable of resolving their problems. They can even complete tasks on their own, such as finding your office locations and business hours. You improve
first call resolution, shorten average call times, increase customer satisfaction, and cut operational costs.
Contact Center is providing different reports & Graph to allow the person to analyze quickly and easily the traffic on their server. All the graphic & reports are based over the CDR database. Telephone exchanges generate so called Call Detail Records (CDRs) which contain detailed information about calls originating from, terminating at or passing through the exchange.
• A turnkey solution for monitoring and tracking of all phone call traffic over the PABX.
• Maintains a record of all calls made or received through the PABX system.
• Supports area code and time-based calls.
• Comprehensive reporting module with over multiple built-in reports for incoming and outgoing call activity.
• Options for multi-user secured environment.
Predictive Dialing System is a set of programs that are designed to interact with the Asterisk Open Source
PBX Phone system to act as a complete inbound/outbound call center suite.
Helpdesk of experienced support team and established process.
Almost all of the Fortune 500 companies either are currently outsourcing or have efforts underway to outsource some aspect of their business support services. The top 400 growth companies declare they currently outsource several business functions. 70% of executives surveyed say, they outsource more than they did five years ago. 97% percent feel they will outsource even more in future. Industry estimates that telephone-marketing operating cost is expected to increase at compound annual growth rate of 8%. Worldwide revenue for outsourcing will continue to grow at 20% to 25% in foreseeable future.
Outsourcing is now the “preferred option” at many of today’s leading technology companies - from industry powerhouse Microsoft to fast growing upstarts like outer curve Technologies and Vertical Networks.
Basically the outsource partner becomes an extension of your office. The outsourcing partner assumes responsibility for day-to-day operations and thus relieves the client from HR issues. The outsourcing would result in:
Quality Workforce.
College graduates versus high school graduates.
High level of work ethics.
Willingness to work all hours.
No shortage of workforce.
Faster turn around time
Nighttime hours will no longer be wasted.
No HR issues to deal with.
User only pays for productive hours.
No investment in infrastructure to set up call center.
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One morning, when Gregor Samsa woke from troubled dreams, he found himself transformed in his bed into a horrible vermin.
He lay on his armour-like back, and if he lifted his head a little he could see his brown belly, slightly domed and divided by arches into stiff sections.
The bedding was hardly able to cover it and seemed ready to slide off any moment. His many legs, pitifully thin compared with the size of the rest of him, waved about helplessly as he looked. "What's happened to me?
" he thought. It wasn't a dream. His room, a proper human room although a little too small, lay peacefully between its four familiar walls.
A collection of textile samples lay spread out on the table - Samsa was a travelling salesman - and above it there hung a picture that he had recently cut out of an illustrated magazine and housed in a nice, gilded frame.
It showed a lady fitted out with a fur hat and fur boa who sat upright, raising a heavy fur muff that covered the whole of her lower arm towards the viewer. Gregor then turned to look out the window at the dull weather.
Drops of rain could be heard hitting the pane, which made him feel quite sad.
"How about if I sleep a little bit longer and forget all this nonsense", he thought, but that was something he was unable to do because he was used to sleeping on his right, and in his present state couldn't get into that position. However hard he threw himself onto his right, he always rolled back to where he was.
He must have tried it a hundred times, shut his eyes so that he wouldn't have to look at the floundering legs, and only stopped when he began to feel a mild, dull pain there that he had never felt before. "Oh, God", he thought, "what a strenuous career it is that I've chosen!
Our focus to provide services in real estate industry and consumer / commercial debt collection differentiates us with other call centers that provide whole range of other services. We bring with us over thirty years of experience in operating a collection agency. Our background in collection industry gives us an edge over our competition. We are a fast growing company, which offers specialization in real estate and consumer debt collection and provide cost effective solution. Our team of trained professionals understands the importance of customer satisfaction. We offer:
Before we became operational, we took a team of experts from our US Partner (MSG) to train our staff in consumer debt collection’s regulatory practices. Since our inception we have placed great emphasis on the quality of our staff. Each and every collector goes through an extensive training session after he/she is hired and before contacting debtors. The training is an ongoing process being monitored and conducted by an American based team of professionals with extensive experience in collection industry.
By using our services, our American Based Collection Agencies not only gain access to educated, trained and dedicated staff they also benefit from tremendous cost savings. We guarantee the reduction of American based client’s operating cost by as much as 60-70%, resulting in a much more profitable bottom line. The reduced operating cost enables our client to attract new business by accepting reduced commissions and still keeping a healthy margin for themselves.
We provide an educated work force, able and willing to work any and all hours including evenings and weekends at no extra charge to the clients. We hire people with a university degree, who are fluent and articulate in English, computer literate and disciplined and professional in their working habits.
By leasing our staff the client does not have to deal with employee management issues, enabling them to concentrate on sales and marketing.
Each employee goes through an extensive accent and diction training. We have developed an extensive program to improve communication skills and to overcome cultural issues.
To achieve maximum results, we strive to work with our clients in each and every aspect of the business. We ask and expect client to be involved with our staff. We expect and want our client to monitor our progress. In short! our Staff and office work as an extension or branch office of the USA Client. Instead of employees sitting in the next room they are sitting at your desk and you can monitor them through computers. American Business has access to the staff working overseas on real time basis.
The process work in following phases.
Before Our Client decides to use our services we ask our client to get in touch with our Offshore Staff, and talk to them on any subject to get an idea about their communication skills. Once satisfied then go to the next step.
We offer 250 hours free service with absolutely no obligation at client’s part. After the test service if client is not satisfied, client may walk away with no obligation whatsoever. Satisfied with the test result then go to the next step.
Simple agreement to use our services with no long-term obligation. Either party is free to walk away with two-week notice. We believe in retaining client by providing quality service and not by binding contracts.
After we have assigned the necessary team of professionals to work with client’s portfolio of debts, each and every member of the team is trained on the debts they are going to collect. The Client will be very much involved in the training. As a matter of fact client will be the one training our staff.
After Client has assigned debtors information; our offshore center would access that record by logging into the client’s system. Pretty much the same manner, as Client’s American based staff would be accessing. The collectors would update the client’s records, as the system would require them to do so, making it accessible to American Client on a real time basis. The incoming calls can be handled in two ways:
A new toll-free number situated at Offshore Call Center or Client existing toll-free number.
All payments including auto payments would go to the client directly. We do not receive any payment directly from debtors. We just facilitate the process of collection.
In case of any complaint against any collector an immediate action will be taken. After client brings the complaint to our attention, the collectors would be immediately removed from active collection duties till complaint is resolved.
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